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FAQ

Whether you are starting a new business or have been working in your field for many years, you may have a lot of questionsabout making your own product packaging. For example, about colors, box design, or shipping. Here are some common questions and answers. We hope they can help you before bulk order.

General Questions

For samples, how long is the estimated processing and shipping time?

For a standard digital printing sample, the production time is about 3 days. If the sample requires special finishes, please allow approximately 5-7 days. Shipping via express carriers (e.g., DHL, FedEx, UPS) normally takes an additional 5-7 days.

What printing methods do you offer (e.g. offset, digital)?

For bulk orders, we use offset printing to make sure high quality and cost-effectiveness; for samples, we use digital printing, which is faster and highly economical; for specialty papers or white ink, we recommend UV printing.

Can you provide a dieline/template for my designer to place the artwork on?

We offer die-line design as part of our service. To get started, please provide your carton style, dimensions, and specific needs. We will then prepare and share the box template.

I am looking for frozen food box,can you help ?

Yes, we could make paper boxes for frozen food.Like a macaron box, a pie box, etc

 

Can you send us pictures and videos of what you have done in the past?

We would be happy to share our completed packaging projects, including videos and photos. Please let us know which box styles you are most interested in (e.g., drawer boxes, pillow boxes, magnetic closure boxes).

Getting Started Questions

Can I get a quote for a customised box please?

Of course! Our packaging box is fully custom-made. To provide an accurate quotation, please share the following specifications: Box Style (e.g., rigid, folding carton, etc.), Dimensions (Length, Width, Height) , Color Printing Requirements & Quantity

What is your MOQ (minimum order quantity) per colour or design?

Our (MOQ) is 500 units. However, we recommend ordering 1,000 units for a more cost-effective price per unit.

Do you offer samples before production?

Yes, we provide sample services before mass production. Usually, digital printing samples,

which can be sent to customers for approval, or we send videos and photos. If customers have high requirements, we can do offset printing samples that are production grade.

 

Also, can you show me a digital proof or 3D mockup before production?

Of course. We provide a digital sample for color and detail checking. Or we can also create a 3D visual to show how the finished packaging will look.

What would the price be as well as estimated shipping?

We will send you a price according to the box specification, and check shipping cost based on factors including volume (CBM for sea, chargeable weight for air), destination, and Incoterms.

 

After Purchase Questions

How long after i pay can we go into production?

We will start production after the deposit, which will take around 10-15 days for production

Can you include a QR code print on the packaging?

Sure. Please provide the QR code image along with any other graphics or content you need, and we will handle the printing.

Do you offer any custom finishes (e.g., matte, gloss, embossing, foil, UV) and are there additional costs associated with those?

Yes, we specialize in applying finishes like embossing, foil stamping, and UV spot gloss. The final price depends on the specific technique, the area of coverage, and the complexity it adds to the production process.

 

Do you offer DDP shipping?

Yes, we could offer door-to-door shipping service by air, by sea, and by train.

Could I request that you don’t put rubber bands on the boxes when packing?

We could wrap them with paper bands as a new solution for the packaging.

Get An Instant Quote of Custom Printed Boxes

Our factory provides one-stop solutions for batch customization of paper boxes, gift boxes, mailer boxes, paper bags and various other types of product packaging—from design to printing.
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